We are growing and we need an energetic, enthusiastic programme manager to build our brilliant mentoring programme.

We support young people aged 10 – 24 in Westminster and neighbouring boroughs to achieve their potential, tackling social isolation, building confidence and making the connections that matter.  Powered by volunteers, we provide regular, sustained and goal-focused support for at least six months in weekly sessions over the phone, online and in person.

We know that more young people will need us in the difficult months to come.  We’re looking for a dynamic individual who can take this programme from strength to strength.

With experience in volunteer management, social and youth services, you’ll enable us to broaden our reach and deepen our engagement, maximising opportunities for the young people we work with.

We’re a nimble organisation, and we offer great opportunities for professional development.  We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or ability and we particularly welcome applications from Black, Asian and Minority Ethnic candidates who are under-represented at this level in our sector.

£30,000 – £34,000 per year based on a full time contract

Please apply online here with a cover letter and CV.

Main Tasks

  • Manage the delivery of the Broadening Horizons programme
  • Recruit, train and supervise mentors, maintaining up to date records.
  • Maintain referral networks with key partners and market services through participation in a range of meetings, fora and workshops.  
  • Conduct prospective mentee assessment interviews, liaising with parents as appropriate and conducting home visits as circumstances allow.
  • Ensure all participants are aware of and adhere to safeguarding measures, and oversee timely reporting of safeguarding incidents as appropriate.
  • Monitor weekly log sheets from mentors, identifying and responding to issues arising and identifying referral pathways as appropriate.   
  • Support volunteer development, providing training and awareness raising opportunities as part of supervisions sessions.
  • Ensure signposting and referral tools are up to date, regularly shared and engaging for users.
  • Oversee the correct implementation of the impact measurement system, regularly reporting on key performance indicators.
  • Support in the preparation of funding proposals and reports to donors as requested.
  • Keep engaged with policy and best practise in work with young people and families, including any changes to the legislative framework, using this to innovate and improve our mentoring service.
  • Support the production of communications material with case studies and support to relevant campaigns using social media, in line with WBAF’s digital strategy

Other duties and responsibilities

Participate in regular management supervision, team meetings and annual appraisal; help to identify your own job-related development and training needs.

Adhere to WBAF’s code of confidentiality, safeguarding, equal opportunities and all other policies.

Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with aims, values and ethos of WBAF.

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

The role may involve out of hours working, for which time off in lieu will be granted.

Skills & Experience

  • Track record of volunteer management.
  • Experience of developing or improving projects involving vulnerable children and young people and their families.
  • Ability to motivate, support and encourage volunteers and align them with the overall organisation objectives in a way that inspires them to give their best.
  • Experience of developing and implementing volunteer recruitment strategies, including through events, marketing materials and using social media.
  • Experience of developing new referral partners and creatively communicating a service offer to increase access to a project for service users.
  • Experience of developing new referral partners and creatively communicating a service offer to increase access to a project for service users.
  • Skills in communication with and assessment of vulnerable children and young people and  their families for projects.
  • Experience of administering, managing, monitoring and evaluating projects effectively.
  • Experience of building and sustaining effective partnerships and external networks. 
  • Strong communication skills (verbal and written), with excellent written and spoken English.  An ability to communicate with people from a wide range of backgrounds.
  • Excellent IT skills including MS Office suite and ability to use spreadsheets, databases, social media and email.
  • Ability to work as part of a small team, listening to and valuing the contribution of all staff, service users and volunteers, whilst also working independently.
  • Committed to WBAF’s mission, vision and values.
  • Knowledge of Westminster and neighbouring boroughs

Personal qualities

  • Skills & Experience
  • Passionate about the benefits of volunteering
  • A hands-on, highly motivated individual
  • Outstanding interpersonal skills, able to support parents, young people and volunteers
  • Trustworthy, non-judgemental, caring and compassionate, anti-discriminatory, proactive, self-motivated and hardworking.

Please apply online here with a cover letter and CV.